Refund Policy

1. Refund Policy

1.1 Refund Eligibility

Full refunds will be issued for software support subscriptions cancelled within 7 days of the purchase date. For cancellations beyond the 7-day period, no refund will be granted.

1.2 Refund Processing

Upon receiving a valid refund request, we will initiate the refund process within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-7 business days for the refund to reflect in your account, depending on your financial institution.

1.3 Refund Exclusion

Refunds are not applicable for the following scenarios:

Cancellation requests received after the 7-day refund period

Customizations or modifications made to the software

Support services rendered during the subscription period

Software licenses purchased through third-party vendors

2. Cancellation Policy

2.1 Cancellation Methods

You can cancel your software support subscription by contacting our customer support team via email or phone. Please provide your order details and the reason for cancellation.

2.2 Cancellation Effective Date

Cancellation requests will be effective immediately upon confirmation of your request. You will continue to have access to the software support services until the end of the current billing cycle. No further charges will be incurred.

2.3 Pro-Rated Refunds

For cancellations made after the start of a billing cycle, a pro-rated refund will be issued based on the unused portion of the subscription period. The refund amount will be calculated by dividing the total subscription fee by the number of days in the billing cycle and multiplying the result by the number of days remaining in the billing cycle at the time of cancellation.

3. General Provisions

3.1 Communication

All communications related to refunds and cancellations should be directed to our customer support team via email or phone.

3.2 Governing Law

This refund and cancellation policy is governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of laws principles.

3.3 Entire Agreement

This refund and cancellation policy constitutes the entire agreement between you and us with respect to the matters covered herein and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.

3.4 Severability

If any provision of this refund and cancellation policy is held to be invalid or unenforceable, such provision shall be struck from this policy and the remaining provisions shall remain in full force and effect.

Please note that this is a suggested policy and may need to be modified to fit the specific needs of your company. You should consult with an attorney to ensure that your refund and cancellation policy is legally compliant.